Teams Performance, The Supporting Role

In The Netherlands, Maritime Pilotage is a public duty performed by a private system of pilots since 1988. The maritime pilot is an independent professional giving independent advice to a ship’s master. He is unable to perform his duties without a team that supports him in executing his duties. In this paper, the process of maritime pilotage is considered from the supporting role point-of view. First the Pilot Support Team (PST) is defined, in which the pilot himself is identified as a team member. Finally, using a team effectiveness model, ten suggestions for improving the PST performance are made. 

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